Digital transformation
Fix the process. Then digitise.
Moving a broken process into software can make the same confusion happen faster.
A practical starting point.
Start with the work: what information is captured, who owns it and how people use it to decide. Clean up the process before choosing a system.
A staged approach lets teams move from manual records to simple online tools, then to an ERP when the organisation is ready. Training and adoption matter as much as the tool itself.